FAQ

  • How long will it take for my prints to be delivered?

    All prints have a turnaround time of 3-4 working days, plus delivery.

    Every print is made to order and individually inspected before delivery. A little extra time is taken to make sure we get it right, and to ensure you end up with an amazing product.

  • How are your products shipped?

    Prints are shipped in postal tubes via Australia Post.

  • Can you guarantee a set delivery date/time?

    No. Unfortunately delivery is out of our control, and we can only provide estimates of delivery.

    All our delivery is through third-party shipping and courier companies, and often delays and incidences occur outside of our control.

    While we will do all we can to ensure you receive your prints on time, we cannot be liable for early or late deliveries, as this is the nature of online shopping.

  • Can I purchase a photograph as a gift, and have you send it to the recipient’s address?

    Sure! If this is the case, please send me an email bundeenimages@gmail.com with your order details and the address of your recipient.

  • I already have a frame, can you print a custom size?

    If you require a custom size, please contact me at bundeenimages@gmail.com for a custom quote. Not all images work well for all ratios, so please keep this in mind. I’m always happy to discuss the best options for you.

  • What print quality should I expect?

    I use quality, trusted and professional printing companies that specialise in high-quality fine art print production.

    Don’t worry, I make sure each print is carefully viewed after printing to make sure I am happy with colour, detail and finish.

  • What if my print arrives damaged?

    Upon delivery, please inspect your artwork as soon as you receive it.

    If your artwork has been damaged you must inform us, as detailed as possible, and with photographs, within 24 hours of your artwork being delivered.

    Your artwork will be replaced or refunded, and I will get in touch with the shipping company.

    If you fail to contact us within 24 hours of delivery, you are confirming your order has arrived in good condition. Please see the T&Cs for full details.

  • What if I damage my print?

    Unfortunately, we cannot be responsible for any damage to your prints or canvas in your care once it has been delivered. You may re-order prints and canvas at the advertised price via our website.

  • If I change my mind, can I have a refund?

    For changes of mind, please contact us as soon as possible. If your order has not moved to the production stage, we can change your order or refund you.

    Once your order has had production started, we are unable to refund you. This is because all our prints is made to order, and there are many costs associated with printing and production.